Questions about the Thailand Digital Arrival Card or our application service? We're here 24/7 over email and live chat.
Whether you need help filling in your TDAC, want to update an existing application, or just have a question about your upcoming Thailand trip, our team responds to every message within 24 hours — usually much faster.
For application help, refunds and general enquiries:
support@thailand-card-tdac.org
Look for the chat icon in the bottom-right corner of every page. Real humans, 24/7.
Live chat: usually under 5 minutes.
Email: within 24 hours, often within 2.
We never ask for full credit card details, login passwords or one-time passcodes over email or chat. If anyone claiming to represent us does, it's a scam — please report it.
Fill in the form below and we'll get back to you within 24 hours.
Flight changes, accommodation updates or passport detail corrections — message us and we'll handle it (free of charge if within 24h of arrival).
If we haven't started processing yet, you're eligible for a 95% refund. See our refund policy for details.
Not sure what's required for your nationality, family, or transit situation? We'll walk you through it before you commit.
If anything on the site isn't working as expected — payment, form, login — please report it and we'll fix it fast.
Questions about Bangkok, Phuket, Chiang Mai or wherever you're heading? Our team has been there. We're happy to help.
Travelling with family or a tour group? We offer discounted rates for multiple applications. Contact us for a quote.